fbpx

Customer Service Director

Customer Service Director

November 20, 2019

Department: Status: Salary: Location: Contact:
Client Services Full Time 50k/annual DOE (plus bonuses) - Onsite - Heber jobs@dentalmarketing.net

Job Description

Position Summary

Looking for a pleasant, fast, doer with strong technical skills.  Throughput, organization, and speed are a must. Great pay and excellent benefits including paid health care and 401k.

Onboard all new clients through an onboarding phone call. Must have a strong knowledge of all vendors to cater call based off of the products the clients have purchased. Set proper expectations through the onboarding call and the summary and action item email. Keep their account info organized through detailed Salesforce notes and tasks. Timely follow-up with the client to gather deliverables to fulfill on their purchased portal products. Strong communication with team and clients.

 

Pay starts at $50,000/annual DOE (plus bonuses), and position includes a fantastic benefits package.

Why work at Gargle Inc?

As Onboarding Director you will be working at a nine year old, very fast paced, marketing company located in Heber City, in our Gargle.com division. 3+ years experience in coordination, admin or fulfillment is required.  We’ve created a great environment that helps you feel a part of the family. If you’re looking for the opportunity to grow and make great relationships, then you may be exactly what we’re looking for!

Responsibilities

  • Onboarding communications
  • Onboard call prep
  • Onboarding call
  • Summary & Action Item email
  • Salesforce notes

Get deliverables

  • ie: exports, photos, copy
  • Escalate any issues to the VP of Partner Relations

Skills

  • Excellent phone skills
  • Works well as part of a team 
  • Organized and time management skills
  • Detail oriented, ability to prioritize multiple tasks with competing deadlines
  • Expert at all vendor & process details
  • Quick at throughput
  • Extremely proficient in spreadsheets, documents, excel, powerpoint, MS project and flowchart experience are a plus.
  • Can give direction 

Minimum Qualifications

  • 3+ years sales, inside sales or account management experience
  • A minimum G.E.D or High School Diploma Equivalent
  • A desire to work in a team environment and a drive to learn and work in a constantly evolving environment.
  • Exceptional computer skills (MAC skills preferred)
  • High-level expertise with spreadsheets, word processing, and project management
  • Google platform proficiency
  • Type 50+ WPM
  • Problem-solving skills and strong attention to details
  • Flexibility to multi-task and interact with and report to multiple individuals
  • Excellent written and verbal communication skills

Preferred Qualifications

  • Experience with Salesforce.com
  • Bachelor’s Degree in Business, Marketing, Customer Service or related field
  • Direct phone B2B customer service experience
  • Experience on a Mac

Position Benefits

  • Performance-based bonuses
  • Health insurance (employer paid)
  • Disability insurance - long term/short term (employer paid)
  • Life insurance (employer paid)
  • 401K up to 5% after 6 full months of employment
  • Optional Flex Spending Account
  • Optional Dental and Vision Insurance
  • Optional Critical Illness, Accident, and Hospital Indemnity Insurance
  • $25/mo Wellness Reimbursement program
  • 8 paid holidays and accrued time off

About DentalMarketing.net

DentalMarketing.net is a Utah entity located in Heber City, Utah. DentalMarketing.net is a full spectrum dental marketing company providing offline dental marketing services to dentists in the United States of America. We create and deliver high quality direct mail marketing campaigns, very quickly, while competing to be the low price industry leader.

Apply for This Position

Get started! 877-319-7772

Request a Free Consultation