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Frequently Asked Questions

Q:  What if I want to get the tracking number for my own?

A:  You’re welcome to port the tracking number to your own telecommunications provider at any time and we don’t charge you anything for doing so, though any porting charges from the telecommunications provider would be your responsibility.

Q:  Can I transfer the phone numbers I’m currently using, over to you so you can track and score them?

A:  No problem, and we don’t charge you anything for doing so, though any porting charges from the telecommunications provider would be your responsibility.  You’re also always to welcome to transfer them back to yourself at any time if you’d ever like to in the future.

Q:  Do I have to pay for missed and unanswered calls?

A:  Yes.  Since missed and unanswered calls are one of the most valuable and primary reasons practices love our service.  Statistically the average practice misses about 30% of their calls.  That means you could increase your number of appointments by as much as 30% just by capturing missed calls.  With our service, you will receive a notification of a missed call the second they hang up so you can immediately call them back and set the appointment.

Q:  Do I pay for wrong numbers or prank calls?

A:  No.  We do score those calls so we know that they aren’t a valid call to your practice, but you don’t pay anything for them.

Q:  What do you score the calls on?

A:  We score each prospect call on 37 KPIs or Key Performance Indicators, all of which you can see in the reporting you receive.  Our practices find the information to be invaluable to train and coach those that are answering the phones and help them turn more of the calls into new patients.  We also have a Training & Coaching program you can take advantage of where we do all the work with your staff which includes a personal coach.

Q:  What information is available on the reports you provide?

A:  You’ll find everything from how many appointments to who took the call, when the appointment is scheduled for, what the practice’s closing ratio is and much, much more.  You’ll have more detail than you’ve ever had and we’ll make sure it’s all information that is valuable, actionable, and helpful so that you can enhance your ROI.  If you ever have questions about your reports, you can always give your RAM, or Regional Account Manager, a call as well.

Q:  How do the Missed Call Notifications work?

A:  You will receive an email notification of a missed call the second the caller hangs up, so you can immediately call them back and set the appointment.  Statistically the average practice misses about 30% of their calls.  That means you could increase your number of appointments by as much as 30% just by returning your missed calls.

Q:  How much are your telecommunications providers porting fees?

A:  We don’t charge a porting fee and currently, our providers do no not have a porting fee they charge, though if you requested we port a number to another provider, the receiving provider may have a porting fee you would incur, which we have no control over.