Frequently Asked Questions
Q. Will I be able to use this video in other places besides my website?
A. You betcha! The primary way people will watch your video is through a link we provide that can be embedded on your website. However, if you want to use that link in an email or if you want to show the video during your family reunion slide show presentation… we’re here for you. In addition to the link we provide that can be used on your website or in an email, we also provide you with an HD .mp4 video file that is compatible with most devices. These two formats will cover most needs. If you need a different format for some reason, just talk to your producer about your specific need.
Q. If I buy the video, and a year later stop using your services, what will happen with the video?
A. You get to keep it. You paid for it–it’s yours!
Q. Do I need to come up with all the money up front?
A. Not if you don’t want to. If you order 5 minutes or more, you can break up your payments into 3 monthly installments.
Q. What if I don’t like the finished product?
A. No worries. We have several approval steps along the way to make sure you’ll fall in love with your video. Plus, there are over a dozen examples of our videos in our Video Gallery, so you know exactly what to expect.
Q. How long will it take from accepting your services to the day the video is on my website?
A. That mostly depends on the amount of time you take on the approval steps. But timelines are typically anywhere from 3-6 weeks.
Q. What if my 3 videos total 4 minutes and 14 seconds, will I be charged extra for the 14 seconds?
A. Nope. Let’s keep it simple. Up to 30 seconds over, we’ll round down. 31 seconds or more and we’ll round up to the next minute and we’ll make sure you get the most out of the extra time.
Q. Will all my images be custom drawn?
A. Yes. We have incredibly talented artists who draw the images for your videos from scratch. You can even give us photos of you, your staff, or your practice and our artists will draw the characters to look like you!
Q. Who does the narration for the videos?
A. We use dozens of professional voice actors who have experience working in Hollywood animation studios, video games, audio books, and so on. And we record them in a state-of-the-art recording studio to ensure your videos have the highest quality sound.
Q. What if this is my first video and I’m not sure what to do?
A. Whether this is your first video or you’ve made dozens, you’re going to love our process. You get a dedicated production coordinator to help walk you through every step of the process. Think of your production coordinator as a creative project manager. He or She will make sure you’re happy with the scripts, the storyboards, the animation, the narrators, and of course, the final videos.
Q. Who is “my personal marketing advisor?”
A. Your personal marketing advisor is a marketing specialist who keeps track of how well all your marketing efforts are working. They are your “Go To” person for all your marketing needs. You get a monthly appointment with them to go over all your analytics and talk about how well your videos are working for you. On top of that, you can call or email them whenever you have questions about your videos, phone calls, how to read your analytics, or if you want to combine your marketing efforts with other DentalMarketing.net services.
Q. What makes videos from DentalMarketing.net so much better than the competition?
A. Well, that’s a loaded question. There are several video production companies out there that can create a Quickdraw/Whiteboard style video for you. However, where some of them might have really high quality, they’re 5-10 times more expensive. While others may have a decent price, their quality really suffers. And regardless of price or quality, no other company out there focuses on dental professionals or provides any of the tool to prove how well your marketing is really working. Our goal at DentalMarketing.net is to provide high quality videos at the best price and include all the hosting, analytics, and support dental professionals need to be successful.
Q. Where do you host my videos?
A. We’ve found that using hosting services from YouTube and Vimeo are very effective in generating maximum exposure for your videos and providing terrific analytics tools that we then aggregate and include in your reports. In more common terms, we primarily use YouTube and Vimeo. Both of these services are very familiar to most people in the world and they work really well on any platform, browser, or mobile device. And they make it incredibly easy for you and your patients to share your videos through email, social networking sites, etc.
Q. Why do videos get me more appointments?
A. I think we all already know the answer to this question people just haven’t had numbers or statistics to put with the common sense. Think about when you or your kids are browsing the internet. Do you tend to spend more time on sites that have videos or sites that just have pages and pages of text? And which sites make you feel more confident about a product or service? There have been dozens of studies that prove people are more responsive to websites with videos. In fact, people who view a video about a product or service online are 85% more likely to purchase that product or service than those who don’t view the video.
Q. Who puts the videos on my website?
A. Internet Geniuses! Chances are, you already have a website and you have a web developer who keeps your site up to date. You’ll get a link that your developer can embed anywhere you want on your website. And if you don’t have a web developer, that’s okay too. We’ve got a whole team of Internet Geniuses you can use at a reasonable hourly rate.
Q. Will the videos slow down my website?
A. Not really. We’ve all be to those sites where they have entirely too many ads that take forever to load and really slow down the site. Your videos won’t be like that at all. When potential patients visit your site, the player loads the image of the video with a play button really quickly. The video only starts to buffer when the visitor clicks to watch the video and it loads super fast!
Q. How often can I see my video analytics data?
A. Your personal marketing advisor will go over your analytics with you every month. You’ll be able to see all sorts of information like how many people are watching your videos, which ones are viewed the most, when people are watching them and
Q. Can I have color on my video?
A. Yes. If you want a line, word, or chart colored for emphasis we can do that. We don’t, however, do full shading of people or objects in your video.
Q. Can I have music and sound effects in my video?
A. We’ve found that music and sound effects for this style of video generally provide more cost than added value. In other words, the large amount of extra money you’d spend to have music will not add a significant increase to your return on investment. For that reason, we generally do not provide music or sound effects. If you have a specific need or request, feel free to talk it through with your production coordinator.
Q. What if I need help with SEO (Search Engine Optimization) to get more visitors to my website?
A. We have a few companies we’d highly recommend. Just give us a call and we’ll point you in the right direction.
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