A lot of patients are worried that dental X-rays can cause cancer, but if you’re outside for an hour, you’re exposed to more radiation than you’d get from a full set of dental X-rays. What I worry about is that if I don’t take an X-ray, I might miss something serious. – Bryan Tervo, DDS When […]

Knowing how to correctly handle negative customer feedback can be difficult at times.  Rachel Strella, in her article through ‘Social Media Today‘ discusses this issue, and gives helpful suggestions for addressing these occurrences. “When done correctly, acknowledging negative feedback and responding appropriately is an opportunity to demonstrate excellent customer service. How a business handles negative […]