Dental Staff Coaching | DentalMarketing.Net

Staff Training & Coaching

Convert more inbound calls into patients!

Your dental staff has access to world-class training videos and a live coach.

Take a look at one of our trainings.

Training your staff is an important service that our company provides. We work hard to maximize your success in finding new dental patients for your practice. When you spend money and effort to attract new patients, every customer service experience with the front desk is vital. We know that your front office staff is an important part of the success of your marketing campaign. This is why we will take the time to listen to calls made to your practice and provide feedback for your staff that can create more new patient scheduling. With our program you will be able to:

  • Turn more calls into appointments
  • Increase dental staff efficiency & effectiveness
  • Optimize your marketing investment

We’ve listened to thousands of incoming calls to practices across the nation. We have a goldmine of information that allows us to produce world class dental staff coaching videos. It is our goal to improve staff proficiency in scheduling new patients. Each of our videos is based upon 15 Key Performance Indicators (KPIs) we have identified over the years that will improve your staff’s closing ratio. These videos are delivered based upon the result of each mailing campaign, so your staff can continually perfect their skills and bring in more patients to be scheduled.

Initial Training

Prior to your first mailing, your account manager will give your staff training on the tips and techniques that have proven an increase in appointments across the country. This complimentary 45-minute staff training session with your front desk staff helps remind and teach your staff of the importance and value of each call. We then instruct them to use proper technique to schedule appointments and how to respond to tough questions. This way, they are prepared for new calls right before your first mailing is sent out to the homes of potential patients.

Ongoing, Customized Staff Coaching Videos

A one-time training meeting is not enough to change habits. Our staff listens to phone recordings and scores your staff on every call that comes to the office from the postcard mailing. Because we analyze each call based on the 15 Key Performance Indicators, your dedicated account manager is able to continually monitor the results of your practice and provide customized staff coaching videos based on the needs of your staff. They are also available to individually help the staff as well. The synergy of our training and coaching program with everything else we do is what delivers you the best ROI for your practice.

Get started! 877-319-7772

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